Microsoft Teams FAQs

Can I use my existing phone numbers with Direct Routing or Operator Connect?

Yes. You can port your existing numbers to Mobex and use them in Teams. We’ll guide you through the porting process and set your numbers up for you.

What is Direct Routing in Microsoft Teams?

Direct Routing connects Microsoft Teams to the phone network through a telephony provider like Mobex, so Teams becomes your business phone system.

Can I track call metrics with Direct Routing or Operator Connect?

Yes. Microsoft provides several reporting tools in the Teams admin center for tracking call usage and quality.

Need help?

Need a hand? Call or text 855-876-6239 or email support@mobex.biz.