Use shortcuts to save time

Shortcuts are saved messages you can drop into any conversation, like signatures, greetings, common replies, terms or opening hours.

Private or shared? Shortcuts you create in the messaging app are private to you. Shortcuts created in the admin portal are shared with your whole company, which keeps team messaging consistent.

Create a shortcut

From Settings

1. Go to Settings and open the Shortcuts tab.
2. Click Create Shortcut.
3. Enter a Name and the Message to save.
4. Click Save Reply.

While you’re messaging

1. Click the shortcuts button in the messaging area.
2. Click the settings cog in the pop-up, then Create Shortcut.
3. Enter a Name and Message, then click Save Reply.

Add a shortcut to a message

With the shortcuts button

1. Click the shortcuts button.
2. Search by name.
3. Click the shortcut to add it.

With the # key

1. Type # in the messaging area.
2. Keep typing to narrow the list.
3. Click the shortcut to add it.

Tip: the # key is the quickest way to add a saved message without leaving the keyboard.

Edit or delete a shortcut

1. Go to Settings > Messaging.
2. Find the shortcut, then click the pencil icon to edit it and Save Reply, or the trash icon to delete it and confirm with Delete Shortcut.

Want company-wide shortcuts set up in the admin portal? Get in touch and we’ll help.

Need help?

Need a hand? Call or text 855-876-6239 or email support@mobex.biz.