Set up the Bria softphone

These steps work on every device. Mobex has already set up your account, so you just need to install the app and sign in.

Before you start

• Your Bria username or email
• Your Bria password (it’s case sensitive)
• An internet connection (Wi-Fi recommended for your first sign-in)

1. Download Bria Enterprise

• iPhone: Bria Enterprise on the App Store
• Android: Bria Enterprise on Google Play
• Windows: download for Windows
• Mac: download for Mac

2. Open the app

1. Open Bria Enterprise.
2. Tap or click Get Started.
3. Allow the permissions it asks for. Microphone access is needed for calls.

3. Sign in

1. Enter your username or email.
2. Enter your password.
3. Tap or click Sign In.

Bria loads your phone number and settings automatically. There’s nothing else to configure.

4. Check you’re connected

You should see the dial pad, and your account status should show as connected.

5. Make a test call

1. Call a number you know.
2. Check you can hear and be heard.
3. If you use a headset or speaker, test the audio.

Common fixes

• Can’t sign in? Re-enter your password carefully. It’s case sensitive.
• No audio? Check microphone access is turned on for Bria.
• App stuck? Close it fully, reopen it and sign in again.

Need help?

Need a hand? Call or text 855-876-6239 or email support@mobex.biz.