The UK landline switch off: what it means for your business in 2027

On 31 January 2027, the UK's analogue phone network is being permanently switched off. If your business uses a traditional landline, you need to switch before the deadline. Mobex brings voice, mobile, and messaging onto one system, so you can move with one switch and keep your numbers.

From customizable features to unmatched scalability

Our solutions are crafted to enhance the efficiency of your operations and significantly reduce your communication costs.

What it means for your business, and what to do next?

The UK landline switch off is the permanent retirement of the country's analogue phone network on 31 January 2027.

From that date, BT Openreach will no longer support traditional landlines, ISDN lines, or analogue phone systems anywhere in the UK.

Every business still using one will need to move to a digital alternative, or lose service. The change is sometimes called the 'PSTN switch off' or the 'big switch off' in industry and media coverage.
WHAT'S HAPPENING?
The UK's analogue phone network is being retired

BT Openreach is decommissioning the Public Switched Telephone Network (PSTN) and ISDN, the technology behind every traditional UK landline. They are being replaced with digital phone services delivered over broadband.

WHEN IT HAPPENS?
It's happening on
31 January 2027

The deadline was extended from December 2025 to give vulnerable users and critical line dependencies more time to migrate. There will not be a further extension.

WHO IS AFFECTED?
Every UK business on a landline

Traditional landlines, ISDN lines, and on-premises phone systems all need to migrate. Anything else using the analogue line, alarms, lifts, payment terminals, fax machines, also needs to be checked.

Can Microsoft Teams replace my business phone system?

Yes. If your business already uses Microsoft 365, Microsoft Teams can replace your entire phone system. Most UK businesses use Teams every day for chat and meetings without realising it can also handle every business call. There's no new app to install, and no second platform to learn. For most Microsoft 365 customers, this is the simplest path off the old phone network.

Read the full explainer

Three ways off the old network

Most UK businesses moving off the old phone network choose one of three setups, depending on how they already work.
Each one is priced transparently. Pick the one that fits, or talk to us and we'll help you decide.
V
Cloud VoIP

A modern business phone system that runs over your broadband. Desk phones, softphone apps, and full call control, with all your existing numbers ported across.

Best for: businesses that want a like-for-like landline replacement, with proper call routing and reception features.

MICROSOFT 365
Teams Calling

Turn Microsoft Teams into your phone system. Make and take business calls in the app your team already uses every day. No new software for staff to learn.


Best for: businesses already on Microsoft 365. The simplest path off the old network for most companies.

M
Mobex Mobile

Dual eSIM business mobile. Work and personal lines on one device, with business numbers, business texting, and full mobile control from day one.


Best for: businesses that work on the go. Property, estate agents, field services, anyone not tied to a desk.

View VOIP pricingView Teams pricingView Mobex Mobile pricing

Why Mobex?

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Professional communication

Use your business numbers for every customer conversation — not personal mobiles.

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Mobility

Work from any device. Run your business line on a SIM, a softphone, or both.

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Control and compliance

Customer conversations belong to your business. Not the phone in someone's pocket.

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Simplicity

One provider. Voice, mobile, and messaging in one system.

Built for UK SMBs like yours

Estate
Agents


WhatsApp under control. Customer chats stay with the business.

Property Management


One messaging system across every site. Tenants reach the right team.

Healthcare


Patient conversations stay with the practice. Continuity always.

Education


Microsoft Teams calling, multi-site campuses, term-time peaks.

Professional


Client comms you can audit. Hybrid working, full oversight.

The UK SMB Guide to the 2027 Switch Off

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Frequently Asked Questions

Do I need a Microsoft E5 license or Microsoft Calling Plan to use Mobex with Teams?
Doesn’t Microsoft Teams include texting for Calling Plan users now?
Can Mobex replace our current phone system, or do we have to rip everything out?

Join Mobex and
work without limits.

Speak to our team to explore the solution that’s right for your business.
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