Phone user guide

This guide covers the everyday features of your Mobex desk phone.

Place a call

Pick up the handset, dial the number and press the Dial softkey to connect faster. For hands-free, dial the number and press Speaker.

Answer a call

Pick up the handset, or press Speaker for hands-free. If a call comes in on another line, pick up the handset and press the flashing line key.

Put a call on hold

During a call, press Hold. To return to the call, press the flashing line button or the Resume softkey.

Park a call and pick it up elsewhere

Call park puts a call on hold so another phone on your network can pick it up.

1. During a call, press Transfer, dial *5900 and press Send. The caller is placed in a virtual waiting room.
2. From any other phone on your network, pick up and dial *5900, then Send, to reconnect.

You can use any parking number from *5900 to *5999. Use the same number to retrieve the call.

Transfer a call

Attended transfer (announce the caller first)

1. During a call, press Transfer. The caller is put on hold.
2. Dial the extension or external number and press Send.
3. When they answer, introduce the call, then press Transfer.

Blind transfer (send the call straight through)

1. During a call, press Transfer.
2. Dial the extension or external number and press B Transfer.

Transfer to someone’s voicemail

1. During a call, press Transfer.
2. Dial *99 followed by the extension (for example, *99100), then press B Transfer.

Intercom

If your phone has an intercom button: pick up the handset, press Intercom, make your announcement and hang up when you’re done. It plays on all phones in your intercom group.

Three-way conference calls

1. Place the first call.
2. Press Conf and dial the second number. The first call goes on hold.
3. When the second person answers, press Conf again to join everyone.

The conference ends when you hang up.

Forward your calls

1. Press Menu, then Features, then Call Forward.
2. Enter the 10-digit number to forward to, select Enabled and Save.

To turn forwarding off, follow the same steps, choose Disable and Save.

Voicemail

Listen to voicemail

Press Messages, enter your passcode followed by #, then follow the prompts to listen to, delete or save messages.

Check voicemail when you’re out of the office

Call your extension, and when your greeting plays, press *. Enter your voicemail password and follow the prompts.

Record a personal greeting

Every mailbox starts with a default greeting. To record your own:

1. Press Message, enter your passcode and #.
2. Choose option 5 for advanced options.
3. When asked to choose a greeting from 1 to 9, press 1 for your main greeting.
4. Record your greeting, listen back, then choose Save.

You can save up to nine recorded greetings.

Change your voicemail PIN

1. Press Message, enter your default passcode and #.
2. Choose option 5 for advanced options, then option 6 to enter a new password.
3. Choose Save.

Need help?

Need a hand? Call or text 855-876-6239 or email support@mobex.biz.