What is VoIP and how is it different from a traditional phone system?

VoIP stands for Voice over Internet Protocol. It lets you make and receive business calls using your internet connection instead of traditional phone lines. With VoIP, your team can take calls from desk phones, softphones on a computer, or a mobile app, and you can manage features like auto attendants, call routing, and voicemail in one place.

What do we need to get started with Mobex VoIP?

You'll need a reliable internet connection and the devices you want to use (desk phones, computers, and or mobile phones). Mobex can help you choose the right setup, port your existing numbers, and configure call flows like main line routing, departments, hunt groups, and after hours rules so calls go where they should.

Can we keep our current business phone numbers?

Yes. In most cases, Mobex can port your existing numbers over so customers keep calling the same number. We handle the porting process and coordinate timing so your switch is smooth and you don't miss calls.

VoIP Services for Business

From Virtual Receptionist to Business Text Messaging, discover how our VoIP solutions can transform your communication strategy.

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From customizable features to unmatched scalability

Our solutions are crafted to enhance the efficiency of your operations and significantly reduce your communication costs.

Scalable as You Grow

Our VoIP services are built to grow with your business. Whether you're expanding from ten to hundreds or even thousands of users, our systems scale to meet your needs without significant new investments, making sure you're equipped for the future, whatever it may hold.

Tailored to Your Needs

Every business is unique, and so are your communication needs. Our VoIP solutions offer extensive customization options, from call forwarding and voicemail-to-email to advanced call routing and custom caller IDs, ensuring our services fit perfectly with your business requirements.

Everything your business phone system needs

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Mobex full PBX phone system with cloud calling and feature icons

40+ FEATURES

Full PBX Functionality

Our VoIP system delivers full PBX functionality with 40+ essential features, all managed from a single, centralized platform. It includes advanced call routing, IVR, voicemail-to-email, call recording, and more—providing a scalable, secure, and cost-effective communication solution for modern businesses.

Business Text Messaging

VoIP-based business text messaging addresses the demand for immediate and convenient communication, allowing companies to engage with clients promptly using their business numbers. This service is crucial for enhancing customer interactions and streamlining internal communications.

Softphone Apps

Make and receive calls right from your computer or mobile device. With softphone apps, your team can manage calls, messages, chats, and video meetings in one place—staying connected and productive from anywhere they work.

Web Console

Manage all your settings, users, and features with a simple, web-based interface. This centralized management ensures greater visibility, faster updates, and complete control over your communications from anywhere.

Show more features

Call Recording

Record and securely store business calls for future reference, quality assurance, and staff training. Easily review conversations to resolve disputes, monitor service quality, and ensure important details are never missed.

AI-Powered Call Intelligence

Mobex's AI-powered communication assistant that turns business conversations into actionable insights. Automatically transcribe calls, capture key discussion points, summarize conversations, and generate follow-up tasks and to-do lists, helping your team stay organized, productive, and on top of every customer interaction.

Call Analytics & Dashboard

Get a clearer picture of your business communications with a centralized analytics dashboard. Track call activity, monitor performance, review call trends, and use valuable insights to make informed business decisions.

Voicemail-to-Email

Stay on top of missed calls with voicemail messages delivered directly to your email inbox. Access, review, and respond to messages from anywhere without needing to dial into your voicemail system.

Spam Call Control

Reduce unwanted interruptions with built-in spam call control. Help identify and manage suspicious or unwanted calls, keeping your business lines focused on genuine customer conversations.

Mobile Integration with eSIM

If softphone apps don't suit your setup, Mobex offers eSIM integration for mobile phones. Staff can use business lines directly on their mobile devices without additional hardware, making it ideal for people on the go.

Works with what your team already uses

One Mobex number reaches your people wherever they pick up.

Desk phonesPre-programmed Yealink phones

SoftphonesBria on Windows and Mac

CellularYour business line on the go

CRMReceive calls and text directly from your CRM

SMS & MMSText from your business number

WhatsAppConversations alongside calls

Mobex vs other VoIP providers

FEATUREOther VoIP ProvidersMobex VoIP

WhatsApp messaging directly within Microsoft Teams

SMS and MMS directly within Microsoft Teams

Varies

Shared WhatsApp inbox for multiple team members within Teams

Business eSIM with a separate line on an existing smartphone

Varies

Use existing VoIP or Teams number through a mobile eSIM

Varies

Calling, SMS, MMS and WhatsApp combined within one communication ecosystem

Varies

Centralised business message archiving and compliance across communication channels

Varies

AI voicemail summaries, sentiment and action-item extraction

AI-assisted call transcription and summaries

Full PBX with advanced call routing and auto-attendant

WHY MOBEX?

More reasons businesses love Mobex phone services

Built for Secure Business Communication

Protect sensitive business communications with compliance built into the way you connect. Mobex supports HIPAA-compliant communications in the US and UK GDPR compliance requirements, helping businesses maintain privacy, safeguard sensitive information and communicate with confidence.

More Than a Provider - a Communication Partner

Get more than a service provider. Mobex offers hands-on, personalised support to help with setup, configuration and ongoing assistance, so your business always has someone to turn to.

Premium Features with Practical Pricing

Access powerful business communication features without the enterprise-level price tag. Mobex combines calling, messaging and advanced PBX capabilities into cost-effective solutions that work with your budget.

Flexibility That Moves With Your Business

Your business needs can change. Your communication provider should keep up. With no long-term contracts, Mobex gives you the flexibility to choose the services you need without being tied down.

Work from anywhere.

Whether you're looking to enhance your current system or replace it entirely, Mobex offers the flexibility and features your business needs to thrive.

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FAQs

Frequently Asked Questions

Can’t find your answer? Speak to our team →

Your Office Phone, Wherever You Go!

Keep work calls on your desk phone, softphone, or mobile app, access business features like voicemail, call recording, and auto-attendant, and maintain control over call logs and records.

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