Supported Phones

Mobex Mobile is committed to providing our customers with a seamless and reliable mobile experience. To achieve this we perform rigorous testing in order to identify the devices that are able to provide high quality voice, messaging, and data on our network. All devices must be unlocked and support Voice over LTE (VoLTE).
The Supported Phones listed below are ready to use out of the box.
Those in the Compatible Phones list require manual configuration.

Supported Phones

Apple

Apple has introduced support for Mobex Mobile beginning with iOS 15.4.

SUPPORTED DEVICES:

iOS 15.4 or later. Recommended: iOS 17.1 or later
iPhone XR or later. iPhone 12 or later is recommended when Mobex Mobile is used as a second SIM
Supported on US and Global iPhone models only
eSIMs supported

KNOWN ISSUES:

VoLTE must be manually enabled prior to iOS 18
Your business number must be manually entered when using an eSIM

Google

Google has introduced support for Mobex Mobile on Pixel devices starting with Android 13 March 2023 update.

SUPPORTED DEVICES:

Android 13 with March 2023 update or later
Pixel 6 and later
eSIMs supported

KNOWN ISSUES:

Pixel 6a and 7a are not recommended for international roamers

Samsung​

Samsung has introduced support for Mobex Mobile across all of its Android 14 devices as well as a number of devices running Android 13 and OneUI 5.1.

SUPPORTED DEVICES:

Android 14 or later
Android 13 and OneUI 5.1, Refer to specific device lists: Global device listUS device list
‍Supported on US and European models only
Please visit Samsung’s website for eSIM support information per device

KNOWN ISSUES:

None

Warning:‍

1. Devices that were originally locked may not work with Mobex Mobile due to provider specific firmware.
2. Only eSIMs are supported when connecting Mobex Mobile devices to the Microsoft Teams UC platform.

Supported Phones

Samsung Android 13 Global Supported Devices

Model variants: Samsung unlocked “B” and “B/DS” models; (but not W, N, E, 0)
OS: Android 13/OneUI 5.1 or above
SW/CSC: Only “BTU/EUX” or “EUX/EUX” non-carrier software; not carrier versions like “EVR/EVR”

Samsung Global Supported Device List:

A04s
A13
A13 5G
A14 4G
A14 5G
A21s
A22 5G
A23 5G
‍
‍
A32 5G
A33 5G
A34 5G
A41
A42 5G
A51 4G
A51 5G
A52 5G
A53 5G
A54 5G
A71
A805
Bloom
Note 10 Lite
Note20
S10 Lite
S20
S20 FE
S21
S21 FE
S21 ULTRA
S21+
S22
S22 ULTRA
S22+
S23
S23 ULTRA
S23+
Xcover Pro
XCover5
XCover6 Pro
Flip 5G
Flip3 5G
Flip4 5G
Fold3 5G
Fold4 5G

Samsung Android 13 US Supported Devices

Model variants: Carrier-locked “U” models (that have subsequently been unlocked) and Samsung unlocked “U1” models*
OS: Android 13/OneUI 5.1 or above
An Extend SIM can only be installed in the 2nd SIM slot of a carrier-locked “U” model after it has been unlocked*
For unlocked “U1” models, the software provider software version must have a CSC code of XAA, e.g. “XAA/XAA”

Samsung US Supported Device List:

A04s
A13
A13 5G
A14 4G
A14 5G
A21s
A22 5G
A23 5G
A32 5G
A33 5G
A34 5G
A41
A45 5G
A42 5G
A51 4G
A51 5G
A52 5G
A53 5G
A54 5G
A71
A805
Bloom
Note 10 Lite
Note20
S10 Lite
S20
S20 FE
S21
S21 FE
S21 ULTRA
S21+
S22
S22 ULTRA
S22+
S23
S23 ULTRA
S23+

Compatible Phones

The following Compatible Phones have been tested with specific OS/firmware versions and in specific regions.
Support for use outside these tested parameters will be on a best effort basis.

Make
Nokia
Nokia
Nokia
Xiaomi
Model
2780 Flip
6300 4G
G11
Redmi Note 10
OS
Kai 3.1
Kai 2.5.4
Android 13
Android 13 / MIUI 14.0.9
Region
US
US
UK
UK
eSIM Support
No
No
No
No
Manual Configuration
Enable VoLTE: Settings > Network & Connectivity > VoLTE, set VoLTE on
‍Add APN information
Enable VoLTE: Settings > Network & Connectivity > VoLTE, set VoLTE on
‍Add APN information
Enable VoLTE: From the phone’s dialer enter: *#*#86583#*#
You will receive the following message confirming VoLTE is enabled: 'VoLTE carrier check was disabled'
Add APN information

Locked Phones

Only unlocked phones can be used with Mobex Mobile.
You can purchase phones unlocked or, if you already own a locked phone, contact the service provider
the phone is locked to in order to have it unlocked.

Phone Unlocking Guide

If your phone is locked by one of the below service providers, clicking the link will take you to their guidelines for unlocking the phone.

Phone Unlocking Guide by Service Provider:

USA
UK
Rest of the World

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Supported Phones

Mobex Mobile is committed to providing our customers with a seamless and reliable mobile experience. To achieve this we perform rigorous testing in order to identify the devices that are able to provide high quality voice, messaging, and data on our network. All devices must be unlocked and support Voice over LTE (VoLTE).
The Supported Phones listed below are ready to use out of the box.
Those in the Compatible Phones list require manual configuration.