Yes — you need an existing WhatsApp Business account registered with Meta. Mobex connects to it via the official WhatsApp Business API, so your number, contacts, and message history stay intact. If you don't have one yet, our team can walk you through the setup process.
Yes. All WhatsApp messages routed through Mobex are stored securely and separately from personal accounts, with full audit trails and role-based access controls. Messages are logged and accessible for compliance purposes, helping your business meet its US GDPR obligations. Customer data is never mixed with personal device data.
Absolutely. Mobex gives your entire team shared access to your WhatsApp Business inbox inside Microsoft Teams. You can assign conversations to specific team members, add internal notes, set business hours, and see the full conversation history — all from one place. No more one person managing WhatsApp on their personal phone.